*As a result of Covid-19, Canton City Utilities continues suspended public access to its lobby and offices. A drop box for payments and paperwork, along with account forms, are located inside the front lobby at the 2nd street entrance. Lobby drop box access: 6am until 6pm. There is also a sidewalk drop box on 2nd Street SE, which is accessible at all times.

When paying your bill online, if you are making a delinquent payment
it is necessary to contact the billing office to verify that an online
payment was made. Failure to notify the office may result in a disruption of service before the online payment is processed.